Last updated: September 25, 2026

1. Introduction

Welcome to SponsrSpace ("Platform"), a marketplace connecting brands and creators for cash-paid content campaigns and non-cash Gifted product or Hosted experience collaborations. The Platform may also offer a separate paid Brand plan for access to brand tools. These Terms of Service ("ToS") govern your access to and use of the Platform. By registering, accessing, or using the Platform, you agree to be bound by these ToS. If you do not agree, please do not use the Platform. Nothing in these ToS excludes a right or remedy that cannot lawfully be excluded.

2. Definitions

• "User": Any individual or entity registered on the Platform, including both brands and influencers.
• "Brand": A User who runs a campaign, purchases a cash-paid content package, or offers a Gifted product or Hosted experience in exchange for agreed Content.
• "Creator" or "Influencer": A User who applies for a campaign and creates or delivers agreed Content for a Brand.
• "Content": Any material created by an Influencer for a Brand, such as social media posts, videos, or stories.
• "Campaign Agreement": For a cash-paid order, the agreed brief, requirements, rights, timelines and order selections. For a Gifted or Hosted collaboration, the offer and published brief revision affirmatively accepted by the Creator before Brand selection, the recorded selection, and any later change agreed by both participants through the Platform.
• "Gifted product collaboration": An exchange of the product described in the Campaign Agreement for agreed Creator Content, with no cash Creator payment processed by SponsrSpace for that collaboration.
• "Hosted experience collaboration": An exchange of the visit or experience described in the Campaign Agreement for agreed Creator Content, with no cash Creator payment processed by SponsrSpace for that collaboration.
• "Brand plan": A separate entitlement to SponsrSpace brand tools. Any Brand plan subscription fee is paid for Platform access, not to the Creator for a collaboration.
• "Delivery": For cash-paid orders, uploading final Content through the designated system. For Gifted or Hosted collaborations, the agreed draft, publication and evidence steps described below and in the Campaign Agreement.

3. User Obligations

All Users must:

• Provide accurate, complete, and up-to-date information during registration and throughout their use of the Platform.
• Respect the rights of other Users and third parties.
• Use the Platform solely for its intended purpose and not for any unlawful or unauthorized activities.
• Have the legal capacity to comply with these Terms.
• Be at least 18 years old.
• Comply with all applicable laws, including the Australian Consumer Law.
• Not engage in harassment, fraud, spam, or intellectual property violations.

Brands must:

• Clearly define campaign requirements and expectations in their briefs.
• Pay for cash-paid orders or a separately chosen paid Brand plan as applicable, and supply any agreed Gifted product or Hosted experience under the Campaign Agreement.

Influencers must:

• Deliver Content that meets the agreed brief and the Platform's quality standards.
• Clearly and conspicuously disclose their relationship with the Brand in promotional Content, including Gifted or Hosted collaborations, in compliance with applicable advertising laws and the Campaign Agreement.

4. Campaign Agreements

Brands must specify advertising disclosure requirements, Content usage rights and duration as part of a campaign's terms. For a cash-paid order, the agreed order selections form the Campaign Agreement. For a Gifted or Hosted collaboration, the Brand publishes the complete offer and brief before applications. The Creator affirmatively agrees to the current revision when applying; Brand selection starts the collaboration and fixes the accepted version. A later public campaign edit does not change an accepted collaboration. Material changes to an existing agreement require both participants' recorded agreement.

4.1 Acceptance of Terms

By registering, accessing, or using the Platform, Users agree to these Terms. Before submitting cash-paid order requirements, Brands must confirm the campaign-specific terms, including the brief, disclosure requirements, Content rights, usage and posting durations, territory, and these Terms. For a Gifted or Hosted collaboration, the Creator must affirmatively agree to the current offer and brief before applying; a material published edit requires renewed agreement before selection. An application does not guarantee selection or confirm a booking.

5. Advertising Compliance

All Users must comply with applicable advertising laws, including the Australian Consumer Law, the AANA Code of Ethics, and applicable laws where the Creator resides or the campaign is targeted. Brands must specify disclosure requirements and must not ask Creators to hide a promotional relationship or make false, unsupported or misleading claims. Creators must make the advertising relationship clear and upfront in each promotional post using the agreed disclosure, including #ad where required by the brief. Accurate words such as “gifted”, “invited” or “hosted” can add context but may not, by themselves, clearly identify advertising. Each participant remains responsible for the claims and Content they control. The Platform does not guarantee legal compliance of User-generated Content.

6. Delivery, Revisions & Disputes

Sections 6.1–6.9 below apply to cash-paid orders only. Gifted and Hosted fulfilment, draft approval, publication, cancellation and reports follow section 16. Any restriction on a refund or remedy in this section is subject to applicable law.

6.1 Non-Delivery (Influencer fails to deliver)

If the Influencer does not submit any work by the deadline plus buffer time (3 days):

• The Brand/Platform may cancel the order
• Funds may be issued to the Brand as Platform credits, and eligible credits may be refunded to the original payment method within the applicable refund-to-payment-method window. This window does not limit any refund or other remedy required by applicable law. Refunds to the original payment method may be reduced by unrecoverable third-party payment processing fees, where permitted by law
• The Influencer forfeits payment
• The account may be suspended
• The Platform is not liable for any losses or campaign impact

6.2 Late Delivery

If content is delivered after the stated deadline:

• The Platform may treat it as non-delivery
• Refunds are discretionary
• Platform decisions are final

6.3 Low-Quality Content

The Platform does not guarantee quality. The Brand may dispute within 5 days.

• The Platform may request revisions
• Refunds are discretionary
• The Platform is not liable for brand damage, performance outcomes, or missed campaigns

6.4 Content Not Matching Requirements

If the Influencer misses critical requirements (platform, hashtags, talking points):

• The Brand must provide documentation
• The Platform may request revisions
• If the Influencer refuses, a refund may be issued
• Platform decisions are final

6.5 Buyer Requests Refund After Approval

Once the Brand hits "Approve":

• The Influencer becomes eligible for payout, and the Platform will process payout release according to its payment workflow and third-party payment provider timing
• Refund requests are not permitted
• Platform may consider exceptions but is not obligated to

6.6 Unreasonable Revision Requests

The Platform enforces revision limits. Influencers are not obligated to:

• Provide additional drafts
• Create new concepts
• Reshoot content outside the original brief

6.7 Unauthorized Use of Content (Brand Misuse)

Brands may not use the content until approval. Unauthorized use may result in:

• Account termination
• Legal claims by Influencers
• Removal from Platform

6.8 Fake "Non-Delivery" Claims by Brands

If the Influencer can prove delivery, the Platform may:

• Make the Influencer eligible for payout and process payout release according to the Platform's payment workflow
• Suspend the Brand's account

6.9 Fraudulent Influencers (Plagiarism, stolen content)

The Platform may:

• Remove content
• Cancel orders
• Terminate accounts
• No compensation is owed

7. Payments, Refunds & Chargebacks

7.1 Payment Processing

Cash-paid order payments flow through the Platform and include the package/order amount and any applicable Platform fee. Creators become eligible for cash-paid order payout only after Brand approval, automatic clearance, or another Platform-approved resolution, subject to the Platform's payment workflow and payment-provider timing. A separately purchased Brand plan pays for Platform access and does not pay a Creator. SponsrSpace does not process a cash Creator payment, cash collaboration refund or Platform credit for a Gifted or Hosted collaboration.

7.2 Refunds

For cash-paid orders, refunds may be granted when:

• The Influencer fails to deliver
• The Platform validates a dispute
• The order is rejected/cancelled

Refunds may first be issued as Platform credits. Platform credits expire 3 years after issue unless a longer period is shown in the Platform or required by law. Eligible credits may be refunded to the original payment method within the applicable refund-to-payment-method window. After that window, credits may remain available for use on the Platform but may no longer be refundable to the original payment method. This window does not limit any refund or other remedy required by applicable law. Refunds to the original payment method may be reduced by unrecoverable third-party payment processing fees, where permitted by law.

7.3 Abuse of Refunds / Stripe Fee Exploits

If a Brand is found refund-gaming:

• Account may be terminated
• Processing fees may be deducted
• Platform may seek reimbursement from future withdrawals

7.4 Chargebacks

All Users agree:

• Chargebacks may not be initiated except in genuine fraud
• Chargebacks may result in termination
• The Platform may recover losses and fees from future payouts

8. Off-Platform Transactions & Circumvention

Using SponsrSpace to find a User and then moving the transaction off-platform is strictly prohibited.

Doing so may result in:

• Account suspension
• Forfeiture of earnings
• Recovery of fees the Platform would have earned

9. Platform Rights

The Platform reserves the right to:

• Moderate, review, or remove any Content that violates these ToS, applicable laws, or the Platform's content guidelines.
• Suspend or terminate User accounts for violations of these ToS or for any behavior deemed harmful to the Platform or its Users.
• Update or modify these ToS at any time. Users will be notified of significant changes via email or through the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated ToS.

10. Intellectual Property

Content Licensing: Creators retain ownership of their original Content, subject to third-party rights. Brands receive only the rights, channels, territory and duration expressly specified in the Campaign Agreement or a later recorded mutual agreement. Perpetual use, paid advertising, whitelisting, sublicensing or use beyond that scope requires explicit Creator consent.

Prohibited Use: Users may not use the Platform to infringe on the intellectual property rights of others. The Platform may remove Content and suspend accounts in response to copyright infringement claims.

Agreement-Specific License: The Brand's license is strictly limited to the applicable cash-paid order or Gifted/Hosted Campaign Agreement and its recorded selections.

Brands may not:

• Use content before approval
• Use Content beyond the agreed usage period
• Resell or redistribute content

Influencers may not:

• Upload stolen or AI-generated content without disclosure
• Violate music, trademark, or copyright laws

11. Cash-Paid Order Payment Terms

Payment Processing: Cash-paid order payments are processed through the Platform's payment system. Brands agree to pay the agreed amount for each cash-paid order. Creators become eligible for payout after Brand approval, automatic clearance, or another Platform-approved resolution, subject to the Platform's payment workflow and payment-provider timing. These cash-paid order terms do not create a Creator cash payment for Gifted or Hosted collaborations.

Platform Fees: The Platform may charge a percentage and/or flat fee for facilitating cash-paid orders. Those fees are charged to the Brand as part of that checkout unless the Platform specifies otherwise. A paid Brand plan is a separate subscription governed by section 17.

Refunds and Disputes: Refunds may be issued when the Influencer fails to deliver the agreed-upon Content, the Platform validates a dispute, or an order is rejected, cancelled, or otherwise resolved in a refundable state. Refunds may first be issued as Platform credits, which expire 3 years after issue unless a longer period is shown in the Platform or required by law. Eligible credits may be refunded to the original payment method within the applicable refund-to-payment-method window; after that window, credits may remain available for use on the Platform but may no longer be refundable to the original payment method. This window does not limit any refund or other remedy required by applicable law. Refunds to the original payment method may be reduced by unrecoverable third-party payment processing fees, where permitted by law. The Platform may mediate, escalate, or decide disputes over Content quality or order performance where appropriate, and Platform decisions are final.

12. Disclaimer of Warranties

The Platform and all services offered through it are provided on an "as is" and "as available" basis. You acknowledge and agree that your use of the Platform and its services is at your own sole risk.

To the fullest extent permissible by law, SponsrSpace, its affiliates, and their respective officers, directors, employees, and agents disclaim all warranties, whether express or implied, in connection with the Platform and your use thereof. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

SponsrSpace makes no representations or warranties regarding the accuracy, completeness, or reliability of the Platform's content or the content of any third-party websites linked to the Platform. We assume no liability or responsibility for any of the following:

• Errors, mistakes, or inaccuracies in any content or materials.
• Personal injury or property damage of any kind resulting from your access to and use of our Platform.
• Any unauthorized access to or use of our secure servers and/or any personal or financial information stored therein.
• Any interruption or cessation of transmission to or from the Platform.
• Any bugs, viruses, Trojan horses, or similar malicious code that may be transmitted to or through the Platform by any third party.
• Any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Platform.

Furthermore, SponsrSpace does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Platform or any hyperlinked website. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. As with any transaction, you should exercise caution and use your best judgment.

13. Liability Limitations

The Platform is not liable for:

• Disputes between Brands and Influencers, including but not limited to disagreements over Content quality or campaign performance.
• Any indirect, incidental, or consequential damages arising from the use of the Platform.
• Content posted by Users, including any claims of defamation, infringement, or misrepresentation.

Users agree to indemnify and hold harmless the Platform from any claims, damages, or losses arising from their use of the Platform or violation of these ToS.

14. Governing Law and Dispute Resolution

These Terms and all campaign agreements are governed by the laws of New South Wales, Australia. Disputes arising from campaign agreements shall be resolved through binding arbitration in Sydney, NSW, under the rules of the Australian Centre for International Commercial Arbitration (ACICA).

Users agree to waive their right to a jury trial or participation in class-action lawsuits.

14.1 International Users

While these ToS are governed by Australian law, Users outside Australia must also comply with their local laws. In the event of a conflict between Australian law and local law, the stricter requirement shall apply. For disputes involving Users outside Australia, arbitration will still be conducted in Sydney, Australia, unless otherwise agreed upon by both parties.

14.2 External Agreements

All transactions on the Platform, including package purchases, are governed exclusively by these Terms of Service and any campaign-specific agreements facilitated through the Platform. Brands and Influencers may not attach or impose additional contracts, terms, or conditions outside of the Platform's designated process. Any attempt to introduce external agreements will be void and unenforceable. The Platform reserves the right to reject or remove any order that attempts to incorporate external terms.

15. Amendments

The Platform may update these ToS at any time. Users will be notified of changes via email or through the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated ToS.

16. Gifted Product and Hosted Experience Collaborations

16.1 The Non-Cash Exchange

In a Gifted or Hosted collaboration, the product or experience described in the accepted Campaign Agreement is the agreed compensation for Creator Content. “Gifted” or “hosted” does not mean the Creator has no Content obligations. SponsrSpace does not collect a cash payment for, pay a Creator for, or provide a cash collaboration refund or Platform credit for this exchange through its collaboration payment workflow. A separately purchased Brand plan is a payment for Platform access, not Creator compensation.

16.2 Clear Offer Before Application

The Brand must accurately describe the offer and disclose material limits and costs before a Creator applies. A product offer must identify the item or variant, quantity, delivery area, shipping arrangements and who bears any stated cost. A hosted offer must identify the venue or provider, location, booking process, available dates, guest allowance, inclusions, exclusions and any stated cost to the Creator. Product ownership, returns, deposits, travel costs and special conditions must be stated in the brief where they apply. The Brand must not add an undisclosed compulsory purchase or expense after selection. The Brand is responsible for having the authority and ability to supply the offer and for complying with laws relevant to it.

An application is not a confirmed booking, delivery promise or guarantee of selection. A pending applicant may withdraw while the Platform permits withdrawal. If the Brand materially changes a published offer or brief, a pending applicant must affirmatively agree to the new revision before selection. Silence is not agreement.

16.3 Selection, Fulfilment and Dates

The collaboration starts when the Brand selects an eligible applicant against the current agreed offer and brief. The Brand and Creator must use the collaboration workspace to record dispatch or booking, receipt or attendance, draft review and publication evidence. Private contact, delivery and booking details belong in the restricted workspace, not the public campaign.

For a product, the Brand must dispatch the agreed item according to the accepted arrangements. For an experience, the Brand must honour the agreed booking, inclusions and guest allowance. The Creator confirms actual receipt or attendance. Brand dispatch or a booking entry alone does not start the Creator's draft deadline. The draft deadline follows the interval in the accepted brief and begins on confirmed receipt or attendance. Changes to agreed dates or obligations must be recorded and accepted by both participants. If fulfilment makes an agreed posting date impossible, participants must agree a workable change or use the cancellation or report process.

16.4 Drafts, Publication and Completion

The Creator must submit the agreed draft and necessary caption or posting details for Brand review before publishing. The Brand may approve the specific draft version or request an in-scope revision within the allowance shown in the accepted brief. Additional concepts, reshoots or out-of-scope changes require mutual agreement. Replacing an approved draft requires review of the new version. Brand silence is not approval and does not, by itself, make the Creator late; SponsrSpace may remind or escalate an overdue review.

After draft approval, the participant identified in the brief publishes the approved Content with the required disclosure. The Creator supplies the agreed links, screenshots or other evidence for each deliverable, including suitable evidence for temporary posts. Brand verification of the required publication evidence completes the Platform workflow. Draft approval alone does not complete it. The agreed minimum period for keeping Content live continues after completion. SponsrSpace does not control external social media accounts and cannot prevent an early post or removal; either participant may report a breach.

16.5 Content Rights and Third-Party Material

The Creator retains ownership of original Content, subject to third-party rights. The Brand receives only the rights, territory, channels and duration recorded in the accepted brief or later mutual agreement. Supplying a product or experience does not itself grant paid-advertising, whitelisting, sublicensing, perpetual or broader usage rights. The Brand must not publicly use a private draft before the agreed approval and rights conditions are met. The Creator must have rights needed to submit the Content and identify music, images or other third-party material whose licence restricts the Brand's intended use. Neither participant may promise rights they do not hold.

16.6 Cancellation, Problems and Reports

Before product dispatch or confirmed experience booking, either participant may request cancellation through the Platform with a reason. After dispatch or booking, cancellation or a material change needs mutual agreement or a reasoned support resolution. Cancellation does not erase the accepted agreement, earlier actions or evidence. Product loss or damage, an unavailable or changed booking, no-show, non-delivery, premature publication, early removal, misuse of Content and unreasonable new demands may be reported from the workspace, including after Platform completion while reporting remains available.

SponsrSpace may ask for evidence and a response, pause an affected deadline and record a remediation, reschedule, cancellation or other outcome. A report alone does not establish fault or automatically restrict an account. Serious or repeated substantiated misconduct may lead to a warning, restriction, suspension or removal after review, with an appeal or support path. The Platform does not guarantee recovery of a product's or experience's value; this does not limit a remedy required by applicable law.

16.7 Taxes, Safety and Privacy

Each participant is responsible for understanding and meeting their own tax, record-keeping, licensing and insurance obligations. A non-cash product or experience may have tax consequences even though SponsrSpace does not process a Creator cash payment. SponsrSpace does not provide tax advice. The Brand remains responsible for the lawful supply, safety and accuracy of the product or experience it offers; participants should report a safety concern promptly.

Access to private delivery, visit, draft and case information is limited as described in the Privacy Policy. That policy explains retention and deletion requests, including circumstances in which a report, hold, restriction or legal obligation can affect removal. These Terms do not grant either participant public rights to the other's private contact details or case notes.

17. Brand Plan and Founding Pilot Access

17.1 Founding Pilot

Starting a Gifted or Hosted campaign may require an active Brand entitlement. An eligible Brand profile must activate its own invitation to Founding Pilot Access. The pilot end date is shown before activation and remains available in Billing. Pilot Access is provided until that date at no charge and without a card or Stripe subscription. When Pilot Access ends, it does not renew as a paid plan, start a subscription, create a charge or imply consent to one. A Brand can subscribe only by separately choosing and confirming a paid checkout.

At the stated pilot end, there is no additional grace period for starting a new Gifted or Hosted campaign. A campaign already published while the Brand had access may continue accepting applications and selecting Creators through its existing published recruitment window and remaining stated Creator spots, subject to campaign rules and account safety restrictions. Existing applications, accepted collaborations, reports and support access continue. An expired entitlement cannot be used to publish a new campaign or extend or reopen an old listing beyond its permitted recruitment window.

17.2 Paid Brand Plan

Before a Brand confirms a paid subscription, SponsrSpace and checkout show the actual recurring price, currency, tax treatment, billing interval, renewal and cancellation method, and any applicable introductory offer. Those displayed purchase terms form part of the Brand's subscription agreement. A promotion must state its duration or end condition and the amount and date of the next standard charge where applicable. Only a separate, affirmative paid opt-in and confirmed payment can activate paid access. Returning from checkout in a browser does not itself establish payment.

The first Brand plan has no plan-level cap on active Gifted or Hosted campaigns, applications or accepted collaborations. Each campaign still has its stated Creator spots and a recruitment window of no more than 30 days. A future numerical plan cap requires a clearly disclosed change under the Terms amendment process; it will not be silently imposed on an existing paid period or accepted commitment.

A Brand may cancel renewal through the available billing management process. Cancellation stops future renewal as stated at checkout; access remains through a confirmed paid-through period. If payment fails or a paid period ends, new Gifted or Hosted campaign creation may be unavailable until payment is resolved or a new subscription is confirmed. An already published campaign retains its existing recruitment window and remaining Creator spots, and accepted collaborations, reports and support access continue, subject to campaign rules and account safety restrictions. No paid subscription starts merely because a Founding Pilot ends.

18. Relationship Between Campaign Types and Legal Rights

The cash-paid order payment, refund, credit and payout clauses apply only to cash-paid orders. They do not create a cash Creator payment, cash refund or Platform credit for a Gifted or Hosted collaboration. A paid Brand plan is a separate purchase of Platform access. Where an accepted brief specifies a permitted choice under these Terms, its recorded value governs that collaboration. No brief, support decision or Platform term excludes, restricts or modifies an Australian Consumer Law guarantee or other right or remedy that cannot lawfully be excluded. A Platform support outcome remains subject to applicable law and any available external remedy.

19. Contact Us

If you have any questions about these Terms, please contact us at support@sponsrspace.com.